1- Our return policy
2- How do I return?
What is your return policy?
At Mony Beauty, we want you to be completely satisfied with your purchase. However, for hygiene and quality control reasons, we can only accept returns on items that are unopened and in their original condition, with all seals and packaging intact and unbroken.
Under what conditions can I return an item?
To be eligible for a return, the item(s) must meet the following conditions:
- The product must be in its original, unopened packaging.
- All seals on the packaging must be completely intact and unbroken.
- The product must be in the same condition as when you received it.
How do I initiate a return?
To initiate a return, please follow these steps:
- Contact our customer service team within 24 hours of receiving your order at [[email protected]] or [+966507119333].
- Provide your order number and details of the item you wish to return.
- Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
- Carefully package the item to prevent damage during shipping.
- Include the original packing slip and the RAN with your return.
- Ship the item back to us at the address provided by our customer service team.
How long do I have to request a return?
You have 24 hours from the date you receive your order to contact our customer service team and request a return, provided the item meets the conditions outlined in our return policy (unopened, original condition, with seals intact).
Will I receive a full refund for a returned item?
Yes, you will receive a full refund for the returned item, provided it meets all the conditions of our return policy (unopened, original condition, with seals intact). The refund will be processed to the original payment method used for the purchase, within [Number] business days of receiving the returned item and verifying its condition.
Who is responsible for the shipping costs of a return?
- If the return is due to an error on our part (e.g., you received the wrong item), we will be responsible for the return shipping costs.
- If the return is due to a change of mind or any other reason, the customer will be responsible for the return shipping costs.
